Every time I call for support I'm reminded about the survey I will be receiving and for years now, I have informed the representative that I cannot access the survey because I work behind a MANDATED VPN.

I can live with not completing surveys.

Today I received an email with a link to explore new features.  You guessed it, I can't get at it from behind the VPN.

As they serve businesses mandated to work behind a VPN, when will Lacerte get the memo and allow us access to the things aimed at "helping" us?