After uninstalling and installing the Lacerte 2024 and prior years, we haven't been able to update the preparer section. It shows nothing under settings/options/preparer and the modify/delete section there is greyed out not allowing us to even add them manually. I have been with lacerte tech for a second day to no avail. We have tried downloading/renaming the prep file (web & local) and updating preparer info under settings (downloading/installing). I greatly appreciate if someone here can help! BTW, I am the primary administrator & stand-alone.