@abctax55 Indeed!

I didn't mention that I spent MOST of this tax season down with no access to filing because of a glitch on their end. NO MANAGEMENT would talk to me nor tell me why it was happening. Every 2 weeks I would be blocked with a message saying I needed an active license. Which I obviously had since they took my money for it, but employees told me I didn't pay and they would not listen. They told me to check my bank because the payment was reversed. Told me I could only talk to them and not management. Refused to escalate the issue and would put me on hold for literally hours. No consideration at all. 

When I say every 2 weeks, I literally mean every 2 weeks. When this would happen I would have to call in 4 to 5 times to finally get someone who would listen and then within 2 to 3 business days I would be back up but the last time it happened, I was down for 2 weeks with no explanation and no one would talk to me. It was like I was blacklisted because I called so much. What else was I to do? No emails work and making a post on social media gets you nowhere fast.

In the end, I was told it was an unknown system glitch and they had to remove and then readd my license to fix it. This was well into July! Why didn't someone try this in March????

AARRRGGHH!

 Dawn