I just went through he same nightmare with a support rep telling me that I will only receive an updated status once the IRS accepts the return. NOT SO!

It has been stuck at SENT TO LACERTE for more than 12 hours while Lacerte has a status of SENT TO AGENCY (never seen agency before). Why doesn't my status show sent to IRS?

The rep was adamant so I became adamant that this is not correct and that there was a problem. They can't let you speak to anyone else. They read from a script with their thinking turned off. I made a big enough stink that finally someone, obviously, looked and pushed through the update because as I was on a new call with a second representative, the update suddenly came through as ACCEPTED.

Why did we let Intuit get so big? They don't handle customer service very well as it is and now they don't handle tech support very well. 

SUPER disappointed in Intuit. They gobbled up all the competition and now they are all we have left.

Please do better Intuit!