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@Weneedhelp wrote:

you need to call Lacerte support, and then you talk to a Lacerte support tech, and THEY chat with someone at Rightworks.

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At least in some cases, I don't think that is a bad thing.

In previous years, I've seen numerous comments that Rightworks blames Intuit, while Intuit blames Rightworks, and nothing gets fixed.  When they are talking with each other, it seems like they are more likely to arrive at a solution rather than passing the blame back and forth.

As a side note, based on comments that I've seen about hosting, other hosting companies seem to have a higher satisfaction rating than Rightworks.