Is there something specific we can try to help you with here? FYI, this is a peer-user forum. Intuit Reps rarely weigh in here. So we'll help where we can, but I understand if you just want to vent.

I'm also hosted with RightWorks. I don't recall that I've had an issue where I've needed RightWorks directly. I'm not trying to dismiss your problems, just sharing my experience.

Also wanted to make sure that you know about and have access to your RW account at https://apps.rightworks.com/login. I've solved a lot of problems by logging in there to get my settings right, etc. They might have a "directly contact RW"-chat, idk.

I hope this helps and that you are able to get things up and running.