So we signed up for Rightworks hosting of our Lacerte tax software. So, when network issues arise, you need to call Lacerte support, and then you talk to a Lacerte support tech, and THEY chat with someone at Rightworks. You cannot call Rightworks directly. Imagine this support construct in any human exchange when you are looking for assistance. It does not work. Rightworks doesnt understand the issue and yet advises a non-network Lacerte tech in what to do where Lacerte support then advises by phone to the Lacerte customer. We pay for a Rightworks server but CANNOT get support when Lacerte support continually apologizes and can't solve the issue. We can't get this issue rectified. Period.