Community Manager
Sunday
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Hi @Ceedee4572
Here's how you can send in a Service request:
" To contact support by submitting a service request:
- Go to the Tools menu.
- Select Communications.
- Select Service Requests/Lacerte Email.
- You can also quickly access this window by selecting the View Service Request History button on the main toolbar.
- To create a new Service Request, select one of the following options from the dropdown.
- New Request
- New Request + Attachment (this will let you attach a client or file)
- In the New Service Request window, select the applicable Product and Category.
- Enter your name, email address and subject.
- In the Details field, enter the details of your issue.
- If applicable, include the form or schedule, line number(s), results versus expectations, and any supporting documentation you may be referencing.
- Select Submit. "
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