Just tried calling in to Lacerte printing support.  Got a person, Vandelin, that kept trying to tell me how to print estimated tax vouchers instead of a 1040-V or CA 3582 tax payment voucher. Had his significant other on another phone call while I sat there as she was yelling at him about someone that got into her car and got it dirty. ("Go git sum **bleep** soap!)  Hands down the most unprofessional support call I've ever had.  He seemed clueless but was also clearly distracted.   It's nice to know I pay over $8k for annual software and get that level of support.  What a joke.