I left Lacerte for one year and tried another software program a few years ago for the issues I had with their billing department.  I've been using Lacerte since 1993 and never had problems until recently.  It took about 3 or 4 months for one of my payments (over $2,000) to show up in my account even though they acknowledged receipt.  They finally issued me a refund after many phone calls.

I didn't like the other software so now I'm back with Lacerte and I pay autopay to make sure I don't accidentally pay too much during the busy tax season.