lol. Not going to shoot the messenger.   Please understand that I have been with Lacerte since their beginnings. I have done exactly this procedure every year for a very long time: since long ago when I was several days late with a payment because mail was delayed, and they threatened to freeze my account.  SO.... if they have CHANGED their procedures so they can no longer handle this, one would think that during the past seven weeks since my payment was received by them... they'd have notified me???   OR sent me a refund if they aren't capable of handling my payment?   We're talking thousands of dollars here that I'm not credited with... for a seven week period.  Yes, I did say "billing". Yes, that got me to the Billing person on staff, who wanted my credit card information since I "haven't paid".   Thanks very much for your gentle advice.   It doesn't help me to get credited for that payment, however. 😉   (Been in business 43 years)