It is not an IRS issue, it is a Lacerte issue.  The people who answer the phone probably do understand the problem, they just have no way to help us.  I called again this morning.  When asked to speak to someone who may have better information on when it will be released I was told "there is no protocol for that issue.  We can't have you talk to someone when it is about a release date for a form."  She then said she would look for the link to send a complaint.  LOL She did apologize.  It's not her fault.