I'm having the same problem with SurePrep integration. When I called into Lacerte tech support earlier this week, they said the developers are working on it and is in Intuit's hands to fix this issue. You can call tech support to get emailed updates on the issue. I got one yesterday that said the next update is scheduled for on or before 2/20 which is totally unacceptable if it would take that long since we literally can't do anything until this is fixed.