I get printer errors when I print from Lacerte to DMS in 2024.  The latest printer error I get is error code 41-Printer not activated. 

I have used the Toolhub for printing to DMS and Lacerte PDF.  I called Lacerte Help and was on the phone at least an hour when, at the end, they said it's a 'known issue'.  

Is this really a 'known issue' and when will it be resolved?  If it's not a 'known issue', how can I fix it?

Please help.  it's becoming problematic.

Susan