Sounds like you got bounced around a bit in search of help.  I don't do NY or Lacerte so I can't help you.  However, since you said it worked correctly before an update, it sounds like there was either a glitch in the update or the update added a step that took away the "automatic" feature.  If you can't find a box to check someplace to create the difference, the problem was the update.  If so, you should try support again and keep your fingers crossed that you get in contact with a knowledgeable support person.  If you don't want to do that, then you will probably have to patiently wait for enough other people to complain about the issue before they get a fix put into the system.