Look in your Browser for the URL path, not the Forum subsection.

"Profile" here is how you, as a logged in user, have access to postings from your username (your Profile as we know you). That's not part of any software; it's social networking in a usergroup environment.

Intuit's community here is a .com ending, for Lacerte, ProSeries and ProConnect US tax prep products, EasyACCT and other Intuit products. "accountants.intuit.com" as a url for the internet access, a peer user communication forum. This is not customer service. This is not a chat interface. It's very old school, a threaded bulletin board type interaction with peer users.

"The breadcrumbs, if I follow the links in my email, are:"

That's because your Profile here has preferences and options. You are getting email updates that your topic has a new reply posted. All of my notifications are turned off, I don't want to be notified by email, for instance. When I come to the forum via Firefox, I see a New Notification counter by the little bell symbol. This is all forum functionality and has nothing to do with your software.

However, Intuit's US tax prep products used to bring users here as part of the Help search results, and then people didn't know they are "on the web."

It can be very confusing.

Let's try this callout:

@Anonymous 

Can you help point this Canadian Intuit customer to the right support platform, please?