Re: CANT LOGIN TO LACERTE OR QBO

ccastillocpa · ‎09-10-2024

Is anyone else having issues not being able to login to Lacerte and QBO due to no users on proconnect account? This has been an issue since August 30th! Called multiple times a day, keep getting the run around. Finally told today this is not just affecting me, and no timeline for restoration.

9/16 deadline for extensions is coming up. Does anyone know who we can contact about seeing if Intuit plans on paying penalties and interest for late fees?

George4Tacks · ‎09-10-2024

@Anonymous may know of a friendly ear.

Answers are easy. Questions are hard!

Anonymous · ‎09-11-2024

Hi @ccastillocpa,
Thanks for the report and I understand how frustrating these hiccups can be during this time. Can you provide a screenshot of the error message you're receiving? We can do some research with that information. Thank you! & Thank you @George4Tacks

ccastillocpa · ‎09-11-2024

Hi @Anonymous,

This is the error I'm getting in my proconnect account because of this error is why I'm unable to login into Lacerte and QBO.

As of this morning there is still no fix.

Thank you