I agree this is very frustrating and, in my opinion, Lacerte has done a poor job in setting up an efficient system for practitioners to report program glitches that Lacerte needs to timely address for us to file complete and accurate returns for our clients.  I feel Lacerte has left us hanging with no idea if this issue is even being addressed and, if so, when.  So I am left with either putting the affected clients on extension or filing the returns and having to amend later neither of which I want to do.  Good luck with the rest of your filing season.