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Multiple attempts at doing the same thing. Several hours on calls with tech support, and all the untrained front line operators have not got a clue what they are talking about. With 30 years of Lacerte experience why must I have to deal with morons having zero training working remotely and unsupervised from their apartments? Escalated twice. Actually told me to just chose one from the drop down! Told her to simply google those, they all ended over a decade ago! Showed her the IRS and DFAS sites which list current theaters, and they are not listed in Lacerte. And you cannot override the field, put in Other, or manually enter anything. So after two days of fighting with untrained Lacerte people I am left with either choosing something wrong from the dropdown or filing while disengaging diagnostics. Neither is acceptable. And as can be seen by the date stamp on original post this is an issue that is months old already. Lacerte just simply does not care.