Hi I happen to be an Lacerte email support agent and this issue was reported on yesterday through our email support channel.  I apologize for the issues you have experienced trying to convey this over the phone.  I am currently in the process of submitting it to get an input added in the software.  I will come back to this thread and post the solution for you once it is completed.  For future reference you can also always submit directly to our email support for issues like this by going to Tools-->Communications--->Service Requests in the software and when possible include a client file so we can see exactly what you are looking for.  Have a great day!