DCUS7
Level 2

I have also called multiple times about this issue.  The first rep told me to check the updates during the week (that was last week) - but no update.  The second rep told me it was an issue with the MDOR and I needed to contact them to find out why the forms were being held up.  I called the MDOR - they said they released the new forms in December 2023.  So I called back again and when I told them I had contacted MDOR about this issue and they are NOT the hold up - the rep told me Lacerte is having trouble with the calculations and is working closely with MDOR.  They would not provide a release date.  I asked to speak to a supervisor...was told I would receive a call back within 24 - 48 hrs....we are beyond that timeframe now and I haven't heard a thing.  This is completely unacceptable that they have had this form since December and still don't have it working properly.  But not sure they really care....

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