I don't use Safe Send, but this just sounds miserable. There's a Lacerte FB group, and I just shared this post of yours there to hopefully find you an answer faster. I hope it helps!
https://www.facebook.com/groups/1531606733803586/permalink/3308874326076809/
*If this (or another answer/reply) solves your problem, please click "Accept as Solution" to get this post out of the "Unanswered" queue of posts.*
