cia6691
Level 2

I followed up with Lacerte regarding this matter and they identified an issue within Lacerte  with the Limited Deductions Worksheet for Line 17 of the Virginia Schedule A not being generated as part of the e-file or printed return submission.  Below is a copy of the email response I received today from Lacerte.

Thank you for reaching out to Lacerte Email Support. We understand the importance of resolving concerns and questions promptly, allowing you to proceed with your returns without further delays. We appreciate your patience and cooperation throughout this process.

We want to assure you that your concern has been received and acknowledged by our team.  After thorough investigation, we were able to duplicate the issue you reported, and our findings indicate that the program is experiencing an issue with not generating the Limited Deductions Worksheet for Line 17 of the Virginia Schedule A as part of the e-file and/or printed return submission.  Please be assured that your feedback has been invaluable in helping us identify and address this matter.  To ensure that you stay informed about the progress of the investigation and the resolution of the issue, we have linked your email address to the corresponding investigation, identified as INV-89353.  You will receive regular updates via email as more information becomes available.  However, at this time, we regret to inform you that we are unable to provide an estimated timeframe for when an update or resolution will be available.  Rest assured, our dedicated team is diligently working on resolving the issue and minimizing any inconvenience caused.

We sincerely apologize for any inconvenience this issue may have caused you or your business. Your experience with Lacerte Tax is of utmost importance to us, and we appreciate your patience as we strive to improve and resolve the issue within the shortest possible timeframe.  Should you have any further questions or require additional assistance, please feel free to reach out to our support team. We are here to help and provide you with the necessary support throughout this process.

Thank you for bringing this matter to our attention and for your valuable contribution in improving the Lacerte Tax program. We value your business and remain committed to delivering a reliable and efficient tax solution

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