I have had this same problem several times this tax season.  The Lacerte update looks like it wants to work but then does not.   I too was told to go to the Lacerte Tool Hub and re-install the program.  What I would like to know is why is Lacerte having so many problems getting updates to us this year??  We shouldn't have to re-install the program everytime there is an update.  For the amount of money we pay for this software, we should have to waste our time re-installing their software everytime there is an update.