Our office has been unable to use Lacerte all day. I contacted Customer Support and was told they would "send an email" when the issue is resolved. I am sending my employees home early today. Even though it's past most tax filing deadlines, we still have returns to complete for clients who did not get their data in prior to the deadline and for non-profit returns. I cannot believe that we are paying SO MUCH for this software and now have no access and not even a kind word from Customer Service. I think the attitude of Intuit is what has me most frustrated. I would expect at least a "we are sorry", and that is not at all what was conveyed to me.