Hi there-

Thanks so much for offering to help 🙂 I did go to the link on how to fix this problem. I tried using the Lacerte Tool Hub and have the latest version (1.3.0.1), but it doesn't have the "Login" tab that it mentions in this article in Step 2 (which refers to version 1.3.0.0.) - https://proconnect.intuit.com/support/en-us/help-article/system-responses/fix-common-problems-errors...

The version of Tool Hub that I have has a tab that says Install and on that section it says WebSetup / Force - I'm wondering if that is the one I need....

I will try other methods in the meantime.  Thank you so much 🙂