Our Lacerte individual database became so corrupted we were down for five days because the regular techs couldn't find out what was wrong.  So it was escalated to the mucky mucks who couldn't call us for five days.  When they finally did call it was a five minute process to run it through the update that was coming out in two days.  Having said that we are still only 90% there and don't have the time to deal with them right now.  We have had our Options reset so many times I have lost count.  And our workstations won't hold the updates even though we use the Tool Hub. 

The only way we got the mucky mucks to call us is when another Lacerte user suggested I contact sales and that seemed to do the trick.  

I know we say every year is the worst but to lose five days between March 30 and April 3 is unforgiveable.  I have been a customer for over 25 years and I can't believe this is how far down Lacerte has fallen.