User FIDO 61
Level 8

Dear @IntuitGabi 

2021 Lacerte allows log-in, displays itself intact and then slams shut closed.

This has happened multiples days in a row. And it occurs in waves. Windows Reliability Monitor tells me...

Screenshot 2022-06-21 140922.png

Screenshot 2022-06-21 141931.png

 

And then gives me these details which, if I could understand, I wouldn't be prepping tax returns.

Source
Lacerte Tax for Windows

Summary
Stopped working

Date
‎6/‎21/‎2022 1:35 PM

Status
Report sent

Description
Faulting Application Path: C:\Lacerte\21tax\w21tax.exe

Problem signature
Problem Event Name: BEX
Application Name: w21tax.exe
Application Version: 42.0.0.2262
Application Timestamp: 62a337bd
Fault Module Name: clr.dll
Fault Module Version: 4.8.4515.0
Fault Module Timestamp: 624cf48c
Exception Offset: 0065d4c8
Exception Code: c0000409
Exception Data: 00000002
OS Version: 10.0.19044.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 4d20
Additional Information 2: 4d202c28f613b5e489a5a77e7d042859
Additional Information 3: 6048
Additional Information 4: 60481b1ffa52c23243a9ee6b81d5fbd3

Extra information about the problem
Bucket ID: 0c13d1392c26835e23c5eb304482e8fa (1424803449673017594)

♫ faint buzzing noise ♪