Same here!  Over 30 years with Lacerte and only had one terrible year where they outsourced their support staff overseas.  It was impossible.  Their communication skills are nonexistent.  Their support staff do not have the resources necessary to answer questions and every question seems to need to be referred to a "higher source".  When this began, I was told on two different occasions that there is no problem and if so, it was probably my doing.  They were also not able to track what went wrong!!

This is no discount software and this is unforgivable.!!