How come I can't log in to my tax 2016

kathylam · ‎12-07-2019

Kathi_at_Intuit · ‎12-07-2019

What happens when you try to login?

edouard-m-julien · ‎12-07-2019

I am having the same issue.

Kathi_at_Intuit · ‎12-07-2019

Could you tell me what error you are getting? Is it Unable to validate your online credentials?

edouard-m-julien · ‎12-07-2019

That is the exact message. I followed the direction that says to make sure my computer username is a combination of number(s) and letter(s), but, that did not fix the error.

Kathi_at_Intuit · ‎12-07-2019

Great to see you in the community and thank you for the error. Please see this announcement about the error:

Unexpected Behavior for Lacerte - Unable to validate your online credentials

https://accountants-community.intuit.com/announcements/1821860

View solution in original post

edouard-m-julien · ‎12-07-2019

This solved the problem. Thank you for the immediate response!

Kathi_at_Intuit · ‎12-07-2019

You are welcome and glad that I could help.

sassycat · ‎02-01-2023

i am having the same issue for 2021 tax software. I was just in the software this morning

George4Tacks · ‎02-01-2023

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...

Answers are easy. Questions are hard!