@IntuitGabi  and all the other PTB at Intuit.

It's 9:00 pm on the West Coast.  Most (all) of us have been unable to work for at least 8 hours.

At my billing rate, plus the billing rate of my staff preparers, plus the wages of the support staff for even MY small office - the downtime cost is SUBSTANTIAL.   The lost TIME is another issue, as the filing deadline is four weeks away.  The loss of 8 hours, times the number of employees, is not recoverable.  

I fully expect AND demand an explanation, and a partial refund of the software costs.  An apology would also be appreciated.  

Intuit's PR department really needs to take some CPE on the value of communicating with customers.