apc63
Level 2
02-17-2022
09:21 AM
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I called them yesterday and spent over an hour on the phone explaining the issue while the person tried to find where my input was wrong. It was a tax return that was right the day before (and signed for e-filing but now I can't efile it) and then changed with the update. Finally they escalated it as a programmming issue and said I was flagged to get any emails that occurred in trying to solve this issue. I have not received any emails yet. I doubt they are even working on it at this point. The issue is not limited to individual returns, but also occurs in the business modules.