"restore on another computer" is the other computer configured the same way with  full names, LNF?

I don't think I can help. This will likely need some help from a dreaded phone call to Lacerte Support. That will be a long time on hold at this time of year.

Try a few goofy things, like change the settings to show Full Name in the 2nd column and save. Try again and see what the restore looks like. 

Drag the 2nd column into the first column and see what the restore looks like.

It is probably something really "dumb" and you will spend hours chasing it down. BEEN THERE. DONE THAT.

I wish you the best of luck. If you figure out what the problem is come back and share it.