I downloaded 2021 Lacerte.  I purchase Lacerte 200 as I only prepare about 180 tax returns.  This gets me 200 returns + 1 state (my home state).  I have used Lacerte for 22 years, and I haven't seen this before:  Next to everyone of my clients, the box under the column "needs REP/auth" is checked.  Used to only be checked when I was preparing an out-of-state return and needed REP access to that state.  I am thinking that I can just REP each one & not get charged, but it seems like such a hassle especially if I'm having internet connection issues.  I, too, tried calling Lacerte Support today, but the holiday still lives on for them. 😁  Any wise assistance from my brilliant colleagues would be much appreciated.