Hello,

Yes, I finally got it working.  I hired a tech to help, but they were unsuccessful, telling me it seemed to be a problem with my user name and password, which I usually couldn't even get to.  I called back Lacerte and they had me run thru everything again and when I retried Firefox for what much have been the tenth time, it worked.  I haven't retried accessing my account as I successfully installed the 2021 program.  I am hoping Lacerte will hear from more people like us and find out what the issue is.