@abctax55 I was unable to figure out how to PM @Anonymous . I have not received any calls from Intuit Tuesday or Wednesday, but I HAVE received 2 calls from Thomson Reuters Ultra Tax, lol (funny but not!). I'm fairly certain that Intuit just wants me to just call again, but really, I don't understand why I should have to repeat the facts over and over, only to have the calls dropped. I have had to tell it so many times already. They agree it needs to be escalated but they can't put me in touch with anyone. Not a great way to end 25 years of being a Lacerte user 😞 But I do appreciate that you cared enough to point me to an Intuit contact, even if it didn't pan out. Thank you.