"I would like to tell you the answer that none of you have been able to figure out."

That's a big statement for someone who is lost on the internet. And you are wrong, of course. Most of us know what we are doing. The rest are asking for help confirming their software is right, because they used it for their Paying Clients, to file taxes. The tax laws kept changing, and the software had to be updated through the timeframe of doing their jobs for their clients.

It's not your issue at all. Unless you are using Lacerte, and you think the program has a mistake?

It's a shame you are not informing the TurboTax forum. Because that is how these Peer Communities function. You give them info that helps everyone in the same situation as you. You Participate in the right place, and everyone benefits. Your answer isn't a Lacerte issue. So, it's no help here. There is a Tax Talk Subsection you could have used, if you cared about the forum here or your issue at all. Instead of just wanting attention, of course.

This is Not what it is called: "Log into your own IRS website and look at your records."

It's your Tax Account: https://www.irs.gov/payments/view-your-tax-account

What we have, here, are our Intuit Accounts. You are still lost on the internet.

The IRS provides the resources, and that's why we direct you, when it is your own issue, to make your own account at the IRS to get your own transcript. The people here, Working, are Working for their clients. They don't need to log into their own accounts, because they are not working on their own tax forms. On The Job isn't the same as your issue. Needing help using Lacerte isn't the same as your issue.

Everything you provided is good info, except you put it all in the wrong place on the internet. You don't need to seek attention like this. The people that need your help would likely appreciate your help. Why are you letting them down? Why are you bothering this community? The professionals here have these resources and information available, already.