Lacerte tech support failed again suppose to call back today within 4 hours to resolve a problem as usual no follow through, I have 2 data paths need to download a prep file won't work, any ideas?

the other preparers info I have on my system is not on theirs, Lacerte created 2 data paths on my system one for mine and another for the other firm however they failed to install the prep files, 3 times today I called no one could resolve it, I am done with this company after this filing service. Returns suppose to go out tomorrow I am now STUCK!