AlabamaTaxman
Level 3

When I sign in to LaCerte 2016, I can't remove the welcome screen.  It's the one promoting add-ons like Link and e-signatures.

When I click on Continue, I get an error message about failure to load the file PTG.Lacerte.Telemetry, version=3.0.0.48. (I have version 3.0.0.51.) I get the same message when I click the red close button.  When I click Continue on the error message, it disappears, but the welcome screen remains.  Doing it again gets the same result.  It's a loop I can't get out of.

I have reinstalled the program directly from the web site after uninstalling my existing version, but the result is the same.

Screenshot 2021-08-17 110813.png

 

0 Cheers