AlabamaTaxman
Level 3
08-17-2021
11:27 AM
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When I sign in to LaCerte 2016, I can't remove the welcome screen. It's the one promoting add-ons like Link and e-signatures.
When I click on Continue, I get an error message about failure to load the file PTG.Lacerte.Telemetry, version=3.0.0.48. (I have version 3.0.0.51.) I get the same message when I click the red close button. When I click Continue on the error message, it disappears, but the welcome screen remains. Doing it again gets the same result. It's a loop I can't get out of.
I have reinstalled the program directly from the web site after uninstalling my existing version, but the result is the same.
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