@Just-Lisa-Now-  It's the American way.  Like paying homeless people to stand in line overnight so you can take their place in the morning for WalMart doorbuster specials on Black Friday.  

The former NTA has some thoughts about IRS taxpayer service this morning:

https://procedurallytaxing.com/the-current-state-of-taxpayer-service-or-lack-thereof-at-the-irs/