Strongsilence-C PA
Level 10
03-27-2021
10:40 AM
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Dear Lacerte
Please be transparent and describe what is updated. Speaking for myself, and perhaps many others, it is quite unsettling to not know what is updated. Is it a fix, a change due to a new law, something minor, significant, planned long ago or new, etc? So many questions unanswered - especially in March - leaves me in the dark and makes me feel less than confident in my returns.
You have a good product but it could be better.
In Gratitude
P.S. The support staff at the 800 number has been excellent this tax season. Thank you.
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