George, my Lacerte client letter is telling the clients that their payments must be made via Web Pay or credit card.  These are not high tax clients (20K/quarter or 80K/year).  For instance:

California electronic filing: Your 2020 California Individual Income Tax Return will be

electronically filed with the FTB. There is a balance due of $3,342.

A new California provision mandates that the payment to the Franchise Tax Board be made

electronically. Use FTB's Web Pay or pay by credit card to satisfy this requirement.

Why is this happening???  FTB's instructions say Web Pay is optional.