CatDskiCPA
Level 2

As of 3-5-2021, the Lacerte 2020 ESignature is NOT Working (excluding the 1-click) so you CANNOT ADD an  Engagement Letter - nor will the 2nd screen for my Invoice work because I cannot get past the 1st screen which normally allows you to Add the Engagement Letter but the screen is so grotesquely enlarged that the screen will NOT allow you to click on any pull downs or anything.   I have also checked the ESignature Dashboard Screen View and found that it is also so enlarged that no Functions Work on Screen.    This is ridiculous !   On March 5th & 6th 2021 when we really need ESignatures this is absolutely unacceptable.   I highly doubt that I am the only person with this problem.   The tech support should NOT be closed with this serious of an issue going on during a Covid remote tax prep season.   Very very very bad.    This issue started when I installed the last update of Lacerte.   There are NO new updates to fix this problem.   I am extremely upset that no one is working this problem in Tech Support that I could find.   PLEASE FIX THIS ISSUE IMMEDIATELY.

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