Have you updated your prep file? Settings > Update Preparer Information > Download and install for 2020 to verify it is updated, then do the same for each year.
If it is not, CALL, CALL, CALL, YELL
Just in case https://proconnect.intuit.com/community/license-information/help/register-your-efin-with-intuit-befo...
Answers are easy. Questions are hard!
