https://proconnect.intuit.com/community/individual/help/ca-informational-e-file-diagnostic-ref-3836-... may help
Screen 1 be sure to mark Resident State HI and check the box for Full Year Resident.
Are both military? https://www.ftb.ca.gov/file/personal/filing-situations/military.html
Come back if you need more
Answers are easy. Questions are hard!
