John I been there and done that... OMG nothing is worse than 40 minutes on hold and then getting someone who has no idea of what you are talking about.   I hope this helps:

https://quickbooks.intuit.com/learn-support/en-us/help-articles/contact-payments-or-point-of-sale-su...

follow the links to have someone call you back.    

I figured out that you have to go to the QB merchant payments section of QB you can request a voice or chat there to resolve questions and account issues.   They don't know or understand Lacerte, and Lacerte has no Idea of the QB billing system or how it works.    Just think of the book Catch 22 and a circular endless clueless support.   No more talking with escalated support as your agent has to chat with better support and try to convey what the issues are when they can understand the basics.   LOL good luck.  

The Lacerte system and support reminds me of the DOS days and WordStar where nothing made sense because some engineer thought it would make perfect sense.   Apple changed most of the world with breakthrough thinking about the customer.   It seems from real interaction Intuit could care less as they try to put us all out of business with Turbo Tax.   I love that they offer us jobs to provide support and advice to the Turbo Tax users.  

Best of Luck,