Use Ctrl + L to start an e-mail to Lacerte support. You can even attach a copy of the return for them to analyze. Like a phone call, but no hold music. You might need to wait a day or two for response.
https://proconnect.intuit.com/community/accounting/help/sending-an-email-to-lacerte-support/00/4763
Answers are easy. Questions are hard!
