None of this discussion answers the original question, why do they keep raising their fees every year... Saying that our tax return fees should be increasing is not an answer to the question... I'm guessing that all of the replies came from users, that Intuit did not step in with their answer... business as usual?

I have used PTO.  At the time I used it, they did not offer the organizer and my clients LOVE the organizer. So after two years, a time consuming conversion, factoring in my rural internet, it was a no brainer for me to move back to LaCerte.

I finally added a separate line item to my fee schedule for the cost of LaCerte. In years when I do not raise my fees, I still pass along the software increase. My clients have gotten over the shock and I did not lose any.