Jeri-Sue
Level 2
12-06-2019
09:58 PM
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Trying to send my third esig for this year - never had this problem before. "An error occurred during the esignature envelope creation..." Never creates anything. First return with payment request included for this year. Support has over an hour wait so it was suggested I ask here!!
Best Answer Click here
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George4Tacks
Level 15
12-06-2019
09:58 PM
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Answers are easy. Questions are hard!
Jeri-Sue
Level 2
12-06-2019
09:58 PM
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You are my hero!! Was able to find the problem and fix it!! Never had this issue before.
George4Tacks
Level 15
12-06-2019
09:58 PM
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Me either. I have never used the product. The key words were "envelope creation" along with clicking Article on the left. https://accountants-community.intuit.com/search?filters%5Bcountry%5D=US&filters%5Bdocument_type%5D=A...
Often less is more.
Answers are easy. Questions are hard!
Often less is more.
Answers are easy. Questions are hard!
kathy2
Level 1
12-06-2019
09:58 PM
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This did not solve my problem. I am on hold with customer support. Hopefully they will fix this.