Two days ago the LaCerte representative could not help.  Put me on hold and I waited for over an hour before giving up.

Yesterday rather than stay on hold for an extended period of time I left my number which according to the call meant I would not lose my place in line.  No call back. I inquired as to whether anyone gave a rip and someone said I should work on my attitude.

Today got a representative that could not help, referred me to someone else and I again left my number for a call back.  Never got a call back.  Seems like my rip comment is appropriate.

Program does not work.  I installed prep files as suggested.  No luck.  Representative and I installed rep files again.  Still did not work and I was referred to the same recording of leave your number and we will get back to you.  No call back.  

Three days.  No call backs and I have some work to do.  

I have been a LaCerte user for in excess of 20 years and have never experienced anything like this.

Here's my situation:

1.  all clients carried over from 2019

2.  i open one up, process and click on authorization button

3  program kicks me back to list of clients  (sometimes rep lock button shows; sometimes it doesn't)

Rip, signing off